Customer Service

• Property Previews - Based on your own criteria and needs, we will preview targeted properties in a timely and diligent way. I will do this both on the Internet, as well as by personally viewing properties myself, in order to help you make a decision in the quickest way possible.
• Home Showings - Once we fully understand your homebuyer requirements, we will focus our attention to showing you those homes on the market that are in the right location and at the right price.
• Personal and Timely Response - We will return your phone call or e-mail within 24 hours or less and provide you with a weekly update on your search for a property.

• Financing Pre-Approval - We will offer to arrange a pre-qualification or pre-approval appointment with a reputable lender to identify your range of affordability and to increase your negotiating strength.
• Estimate of Closing Costs and Funds Required - We will provide you with a preliminary estimate of closing costs and down-payment requirement anticipated in the transaction.
• Good-Faith Estimate From Lender - You will benefit from our experience in working with financial institutions to expedite your getting a prompt good-faith estimate from a lender.

• Coldwell Banker Home Buyer Guidebook - We will provide you with a copy of our Home Buyer Guidebook and explain how you can use it as a road map through the home-buying process.
• Buyer Counseling Session - We will conduct a buyer counseling session to discuss your needs and goals and to plan the search for your property.
• Buyer Representation - We will discuss in detail the nature of your buyer representation choices as well as other issues and alternatives. We will also present and explain to you the representation agreement and the special services and benefits it offers.
• Home Evaluation - We will discuss the positive and negative features of a property that may affect its value and future resale.

• Property Disclosure - We will review with you all inspection reports and other documents pertaining to the condition of the property and disclose all physical defects of the property that are known to us.
• Review of Written Seller Disclosure - We will thoroughly review with you the seller's written disclosure statement to enable you to accept or specify the remedy for each fault disclosed. Remedies for any disclosed faults should be addressed in the offer to purchase.
• Coldwell Banker Home Protection Plan - We will explain to you the option of a home protection plan to reduce your risk of repair after purchasing a property.
• Home Inspections - We will recommend that you obtain professional building and termite inspections and provide you with the names of reputable inspectors.
• Home Inspection Remedies - We will work with you to request the seller to remedy the items you specify after your review of the building and termite inspection reports as your offer to purchase specifies.

• Negotiation Strategy - We will prepare a negotiation strategy for the property you have selected, including a written Competitive Market Analysis and advice on the initial price and terms to offer where permitted.
• Offer Presentation - If you wish, we will request to present the offer to purchase directly to the seller in the presence of the listing agent.
• Pre-Settlement Inspection - We will accompany you on a thorough walk-through of the property (if one is provided for in the sales contract) before closing, and we will assist you in dealing with any problems discovered during the walk-through.
• Closing the Sale - We will monitor and inform you of the progress of the purchase agreement, including the satisfaction of all contingencies and conditions during the entire transaction.
• After the Sale - We will contact you immediately after the closing to follow up on remaining details or service needs.

• UtahHomes.com Personal Retriever - We will help you register for our Personal Retriever, a unique online feature of our award winning Web site that provides you with e-mail notification of new Coldwell Banker listings that meet your specific requirements.